ROYAL CANIN LABRADOR RETRIEVER DOG FOOD 12KG
Dog food for adult Labrador Retrievers over 15 months
BUY 2X12kg ROYAL CANIN ADULT BREED SAVE 25%
To purchase items, simply click the ‘Add to Basket’ icon when you hover over an individual item or whilst viewing the product review.
Once you have finished shopping, you can view all of your items in ‘My Basket’ and proceed to checkout.
Yes. Items from the store can be purchased over the phone by calling our web order department team on 01582 839114.
Opening hours for web ordering are as follows:
· Monday – Friday: 9.00am – 5.00pm
· Saturday: 9.00am – 4.00pm
If you wish to visit our Hertfordshire store, you can do so during the following times:
· Monday – Friday: 7.30am – 5.00pm
· Saturday: 9.00am – 4.00pm
Please note that we are closed on Sundays and Bank holidays.
The store address is:
Yes, all of our prices include VAT.
Payment can be made by credit or debit card, and also via PayPal online.
GJW Titmuss accepts the following forms of payment: Switch, Visa, Visa Electron, MaterCard, Maestro, and Delta.
We do not accept cheques or postal orders.
Yes. After placing an order you will receive a confirmation email with all the details of your order.
We’ll send you a second confirmation email once your products have been dispatched. This will state your courier tracking information and this can be used to monitor your parcel.
If you no longer want an item or you have added it to your basket by mistake, simply click on ‘My Basket’ at the top of the screen. You will then need to click the X icon next to the product that you wish to remove.
Once completed, the item you have deleted will be removed from your basket before you continue shopping or move onto the checkout process.
Once you have finished shopping, click on ‘My Basket’ and then ‘Checkout Now’.
Follow the instructions on your screen to complete payment for your items. The full payment process will be completed in less than five minutes.
At GJW Titmuss we take the issue of security very seriously.
All interactions on our site are protected through encryption, which complies with international standards.
By using Secure Socket Layers (SSL) to encrypt sensitive data, your personal information will always remain protected during all online transactions.
Please visit our Security page for further information.
No. It is possible to skip the registration process and checkout as a guest if you are looking to make a quick purchase.
Returning customers who have registered with us can login to their account as and when needed to place new orders, view existing purchases, and retain account information too.
To create an account, either click ‘Register’ at the very top of the Home page, or alternatively before you enter the checkout process, where you’ll be prompted to enter your details for registration before paying for your goods.
Your email and password will then be used to access your account when you login to your account in future.
All users can login via the ‘Login’ icon at the top left-hand side of the Home page.
When you login to your account you will able to view the following:
· My Details - view and edit your profile, as well as your delivery and billing details
· My Orders - track and monitor the progress of your current orders and review your full purchase history
· My Products – view your shopping lists and any saved items that you have placed in your basket
· My Reviews – write a review on your latest purchases and edit your own existing product reviews
· Contact Us – email us directly from your account
If you forget your password, click on the ‘Forgotten Password?’ option located in the ‘Login’ section. After following the instructions you will be sent an email detailing your current password and you will be able to log back into your account.
Yes. To sign up to the mailing list and receive the latest deals and newsletters, visit the Home page. Enter your email address under ‘Stay In Touch’, located half way down the page.
We are pleased to offer FREE DELIVERY on orders over £19*to delivery locations within the UK. There are no surcharges for deliveries to the Highlands and Islands.
For orders under £29, a £5.00 delivery charge will be added per order.
*A very small percentage of items are marked as ‘Bulk items’. These products are very bulky and heavy, which makes them very costly to send. So, in order for us to be able to sell these goods, these products will incur a ‘bulk item surcharge’ of £5.00 per item. When these items are added to the basket, the surcharge(s) will show both on the ‘mini basket’ and the ‘my basket page’.
The total postage and packaging charge will be displayed during the checkout phase.
GJW Titmus are proud to have Yodel Couriers as our delivery partners. Items will be delivered by either of these courier companies.
Products less than 1.2kg in weight will be sent as a parcel in the post via Royal Mail.
No, we deliver to any location in the UK. Furthermore, there are no delivery surcharges for deliveries to the Highlands and Islands.
Deliveries to mainland Great Britain will arrive within two working days after they are dispatched.
Additional time will be needed for alternative locations, during peak periods such as Christmas, and also after Bank holidays.
Delivery times will vary depending on your courier.
Deliveries by Yodel are made Monday to Saturday 7.00am – 9.00pm. All times apply to working days and exclude Bank holidays.
Order times can be monitored via: Yodel
No, during the checkout you can specify for your goods to be left with a neighbour, or in a selected safe place. You can however, specify that the goods are delivered to your chosen delivery address. In which case Yodel will try to deliver to this address, but have however, been instructed to leave the parcel with a neighbour or left in a safe place if no one is home. If you do not want your parcel left, then please specify this at checkout. Finally, when signing for a parcel, please check that the packaging has remained intact and that the correct number of items is present before signing.
GJW Titmuss will not be held responsible for goods that are signed for but not received.
If your packaging is damaged you are entitled to refuse the parcel. You don’t need to refuse the whole delivery if you have purchased a group of items, providing all other parcels arrive in a suitable condition. If your parcel has been left in a safe place or a neighbour has signed for it, then please let us know of any damaged within 24 hours of delivery.
Yes. During the checkout process you can specify where goods should be left if you are not going to be in during delivery.
For deliveries made by Yodel, your items will be left with a neighbour if you are not in. If you do not wish to proceed with this option you can specify redelivery during the checkout process.
If you sign for your parcel before noticing that your items are damaged, you must notify us within 24 hours of delivery.
To consider a refund or replacement, we must see photographic evidence of the inner and outer packaging first, before we can make a decision.
For further assistance, you can speak to one of our team members by calling 01582 839114 or emailing firstname.lastname@example.org.
If you wish to return your items, please notify us within 24 hours by calling 01582 839114. After notifying us, you have up to seven days with your receipt to return your goods for a full refund.
The cost of retuning items will need to be paid for by you. Please send all returns to the following address and include a note detailing your contact details and reason for return.
Please note: we advise you to use a recorded delivery service to ensure that your items remain protected.
Unit 1, The IO Centre,
Hatfield AL10 9EW
Heavy goods can be collected by courier at a charge of £15.00 for items up to 32kgs. If you’d like to know more about this option please call us on 01582 839114.
Yes. Safety equipment such as riding hats are non-returnable due to health and safety reasons with the exception of faulty items.
Items that are faulty will need to be returned to us via your own means. After they are returned, if the goods are deemed to be faulty, we will be able to credit you for the postage paid and also replace the item.
If you are missing any items on your delivery then please notify us within 24 hours of delivery.
Please call GJW Titmuss on 01582 839114 or email us via: email@example.com.
We will be more than happy to establish where your parcel is and rectify any problems within the delivery process.